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Building a culture of training within your business

NZ Security, June/July 2017


The Skills Organisation’s Industry Manager of Security, Erica Quayle, says getting people ‘through their certificates’ and getting them qualified is one thing, but when training becomes a priority and is ingrained into the culture of a business, great things happen. 


Well, it’s been a couple of weeks since I took over as Industry Manager of Security – and I have to say, it’s great to be back! All the memories from previous years have come flooding back. I’m really excited to get right into it and see how we can help security businesses – whether they’re in guard services, electronic security, or communication centres – grow their staff.

This actually fits in quite nicely with Skills’ new slogan: Grow by growing others. Seeing others grow brings such a great feeling. Not only does it just feel good; there’s an added kick because as your learner grows, so does your business. I want to talk about what I think is the key to industry training, and that is building a culture around training in your business. Getting people ‘through their certificates’ and getting them qualified is one thing. But when training becomes a priority, is recognised across the business, and is ingrained into its culture, that’s when you see great things happen.


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Industry training that is implemented effectively, with the right support and motivation, can make a real difference. And when you make a difference to one person, there’s a ripple effect. Perhaps it starts with helping someone, who is passionate about their role but lacking in confidence, complete their qualification. They gain the confidence to be great at their job and to develop themselves further. This, in turn, can create tremendous loyalty towards the company that gave them a chance and supported them in their learning journey. The buzz everyone gets from this is infectious!

It’s like a wave that ripples through a business and then through the industry. It really catches on. People in one company see great things happening in another company and they want to know what’s making the difference – and that difference is often down to culture and training.

So how do you go about creating a culture of training? I think the key is start off small – work out what you’re doing and how you’re doing it, and get it working right. It’s much better to train 10 staff really effectively and reap the benefits than to sign up 100 learners who never get off the ground because it’s all too hard. Clients are always demanding trained personnel, and I understand it can be hard to work around. But in my experience, if you start off with a small group of learners, nail their training, and give yourself a solid foundation to train more staff, it won’t be long before you can confidently say that all your staff are fully trained and qualified.

And remember, Skills is here to support you. We’re here to find the best training solution possible for your staff and your business, and I’m really looking forward to helping grow training in the industry! 


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